We're here to help.
Studiobase is built for tattoo studios and the artists who work in them. If something isn't working, or you just have a question, reach out — a real human reads every message.
The fastest way. Tell us what you saw, what you expected, and which account you're on.
Response time
Within one working day
We aim for under 24 hours, Mon–Fri (London time). Urgent issues affecting active sessions get bumped to the top of the queue.
Common questions
How do I reset my password?+
On the sign-in screen, tap Forgot? next to the password field. Enter your email and you'll receive a reset link. If you don't see the email within a few minutes, check spam, then write to us and we'll reset it manually.
I can't see my bookings.+
Bookings sync from your studio's calendar (TeamUp). If your studio uses TeamUp, the sync runs once a day. If a booking is missing for longer than that, ask your studio manager to confirm you're linked to the right artist profile in Settings.
How do I update my profile or working days?+
Open the Profile tab in the app. You can update your phone, email, Instagram, specialties and the days you work. Changes save automatically.
I don't have access to a page I need.+
Studiobase has roles (admin, receptionist, finance, artist). If you think your role is wrong, ask your studio's admin to update it from Settings.
How do I request time off?+
In the Time Off tab, pick the dates and (optionally) a reason. Your request goes to studio management for approval. You'll see the status update once they've reviewed it.
How do I delete my account?+
Email support@studiobase.app from the address on your account and we'll deactivate the profile and remove your personal data within 30 days.
Studio
Tattoo Heroes
290 High Road Leyton
London E10 5PW
United Kingdom
Operated by Cassaro Assessoria Comercial e Administrativa para Profissionais Criativos Ltda.